Customer Service Representative (CSR)

Join a growing team where your work truly matters.

Tom Muse Service Company is a trusted name in residential HVAC service throughout Northern Virginia. Under new ownership, we're building on a strong foundation while investing in our people, processes, and future growth. We're looking for an organized, customer-focused Customer Service Representative (CSR) who thrives in a fast-paced environment and enjoys helping customers while keeping the office running smoothly.

If you're looking for a company where you'll be known by name—not treated like a number—we'd love to meet you.

What You'll Do

As our Customer Service Representative, you'll be the first point of contact for many of our customers and play a critical role in supporting both the field team and office operations.

Responsibilities include:

• Answering inbound customer calls and providing exceptional service
• Scheduling service calls, maintenance appointments, and installations
• Coordinating technician schedules and dispatching calls efficiently
• Following up with customers regarding appointments and service updates
• Managing customer records and maintaining accurate information in company software
• Assisting with administrative and office support tasks
• Processing paperwork, work orders, and job documentation
• Supporting management with special projects and day-to-day office organization
• Helping create a positive customer experience from the first phone call to job completion

What We're Looking For

• Previous customer service, dispatching, call center, office administration, or scheduling experience preferred
• Strong communication skills and professional phone etiquette
• Excellent organizational and multitasking abilities
• Comfortable working with computer software and learning new systems
• Ability to stay calm and organized in a busy environment
• Positive attitude and team-first mentality
• HVAC, plumbing, home service, or trades industry experience is a plus, but not required

Why Join Tom Muse?

• Family-oriented culture where employees are valued
• Growing company with opportunities for advancement
• Supportive leadership team committed to your success
• Stable, year-round work
• Opportunity to help shape processes and contribute to company growth
• Work with a team that genuinely cares about customers and employees

Compensation & Benefits

• Competitive pay based on experience
• Paid time off
• Paid holidays
• Ongoing training and development
• Career growth opportunities

If you're organized, dependable, and enjoy helping people, we'd love to hear from you. Apply today and become part of a team that's building something special in Northern Virginia.