Customer Service Specialist

Saddle Brook, NJ
Full Time
Jason Mazzer Plumbing & HVAC
Mid Level


Customer Service Representative
Location: Saddle Brook, NJ

Join a Company That's Been Serving the Community Since 1946
Mazzer Pro Services has built a reputation for exceptional customer service, quality workmanship, and treating customers like family. As a third-generation, family-owned plumbing and HVAC company, we pride ourselves on providing fast, reliable service while creating an environment where our employees can grow and succeed.
We're looking for an organized, customer-focused Customer Service Representative who thrives in a fast-paced office and enjoys helping customers every day.

Why Join Mazzer Pro Services?
  • Join a respected, family-owned company with decades of success
  • Be part of a supportive team that values professionalism and customer care
  • Stable, full-time opportunity with a growing organization
  • Opportunity to grow your career within a company that invests in its people
  • Medical/Dental/Vision Benefits available to all fulltime employees
  • PTO package and Holidays
  • Simple IRA plan with company match
If you're passionate about helping customers, enjoy staying organized, and want to be part of a company that has served the community for generations, we'd love to hear from you!

What You'll Do
  • Answer inbound customer calls with professionalism and empathy
  • Schedule plumbing and HVAC service appointments efficiently
  • Make outbound calls to schedule preventative maintenance appointments
  • Follow up on completed service orders to ensure an outstanding customer experience
  • Communicate clearly with customers regarding appointment details and scheduling updates
  • Coordinate with technicians and office staff to keep the daily schedule running smoothly
  • Maintain accurate customer records and appointment information
  • Deliver exceptional customer service on every interaction
What We're Looking For
Required Qualifications
  • Minimum 3 years of customer service experience
  • At least 1 year of experience scheduling inbound service calls and booking appointments
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Ability to remain calm and professional in a fast-paced environment
  • Strong computer skills and attention to detail
Preferred Qualifications (Not Required)
  • Experience using ServiceTitan
  • Previous customer service experience with a plumbing, HVAC, electrical, or other home service company
Mazzer Pro Services is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
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